Thank you for using MyChatsHub, our audio call service.

If, for any reason, you are not entirely satisfied with our service, we invite you to review our policy on refunds and returns. This Return and Refund Policy outlines the terms and conditions applicable to any purchases made through our service.

Interpretation and Definitions

Interpretation

The words with initial capitalization have specific meanings defined under the following conditions. These definitions apply whether they appear in singular or plural form.

Definitions

For the purpose of this Return and Refund Policy:

• For the purposes of this Return and Refund Policy: These terms of use apply to your use of the website of MyChatsHub (https://mychatshub.com/ – hereafter the “Website”) and MyChatsHub mobile application (Android application – hereafter the “App”), provided by ELYSION SOFTWARES PRIVATE LIMITED (hereafter “we” or “us” or “our” or “MyChatsHub”). Please go through them carefully. If you object to anything in the terms of use or our privacy policy, please do not use the website or the app or any other service we offer.

• Your Order Cancellation Rights

• Since MyChatsHub does not sell physical goods there is no cancellation or return. MyChatsHub users can make a payment to purchase digital goods which can be used for soliciting a connection with other MyChatsHub users. Digital goods include Messages and coins, diamonds etc. New digital goods may be introduced and older digital goods may be modified or removed from time to time. Digital goods obtained through referrals, will expire within 12 months. When you make an in-app purchase, you will be prompted to enter details for your account with your Software Store (“your IAP Account”), and your IAP Account will be charged for the in-app purchase in accordance with the terms disclosed to you at the time of purchase as well as the general terms for in-app purchases that apply to your IAP Account. Some Software Stores may charge you a sales tax, depending on where you live. If you purchase an auto-recurring periodic subscription through an in-app purchase, your IAP Account will continue to be billed for the subscription until you cancel. After your initial subscription commitment period, and again after any subsequent subscription period, your subscription will automatically continue for an additional equivalent period, at the price you agreed to when subscribing. If you do not wish your subscription to renew automatically, or if you want to change or terminate your subscription, you will need to log in to your IAP account and follow instructions to cancel your subscription, even if you have otherwise deleted your account with us or if you have deleted the MyChatsHub application from your device. Deleting your account on MyChatsHub or deleting the MyChatsHub application from your device does not cancel your subscription; MyChatsHub will retain all funds charged to your IAP Account until you cancel your subscription through your IAP Account. In general, payments once made, are not refunded under any circumstances. In other words, you do not have the option of canceling or getting a refund for any payment. It follows that you will not be getting a refund for any payment when your membership is terminated. We may make an exception if a refund is requested within 14 days of the transaction date if the payment was made in a currency other than INR, if the paid goods remain unused, and if the laws applicable in your jurisdiction provide for refunds. Such refunds will be issued within 7 business days. Any payment-related queries regarding payments made from iOS devices using your Apple ID must be sent to Apple and not to MyChatsHub. To request a refund, please visit https://getsupport.apple.com. If you made the payment using your Google Play Store, please contact the MyChatsHub customer support by writing to info@MyChatsHub.in with your order details and invoice from the Google Play Store. If you made a payment through the Website or through any other payment gateway, please contact the MyChatsHub customer support by writing to info@MyChatsHub.in with your order details and invoice.

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: info@MyChatsHub.in
• By Address: F-10/9, Mandir Marg, Block-F, Opp.- Lovely Public School, Krishna Nagar Delhi East Delhi DL 110051 IN.